Overall Satisfaction with Bomgar Remote Support Software
Bomgar is used to support volunteers with their access to our internal email system and infrastructure.
- Ease of use - volunteers are easily able to initiate a support session to get their issues resolved.
- It leaves no trace - after the completion of a standard support message, nothing is left on the volunteer's machine, no software has to be permanently installed.
- Security - It has an accurate audit trail, and is very secure.
- Price - I hate to say this, but it was the only stumbling block for us. Bomgar's expensive, but it is worth every penny.
- It has all been positive. Yes it is an expense, but it ends up saving time and money in the long run.
- Our users are much happier now that I can remotely control their devices to assist them with issues.
TeamViewer was hard for our users to initiate sessions with, and ended up being more costly than Bomgar is.