Bomgar Remote Support Software Review
August 09, 2019

Bomgar Remote Support Software Review

Jason Dixon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with BeyondTrust Remote Support (formerly Bomgar)

Bomgar Remote Support Software makes life easier. It's very easy to connect with others and have a look at the issue, rather than guess what it is. I use it daily!
  • Easy connection.
  • Admin support.
  • Option for a great report with the survey.
  • Bigger screen resolution.
  • Mobile phone support - it could be in play already I just don't use it.
  • Can't think of a third.
  • Good response.
  • I don't think it's well noticed outside of ICT.
It's easy to use.
They were helpful.
I haven't tried any others.
Well suited: Remote support.

Not suited - Assisting with a video call like Skype, because I can't hear the volume.

BeyondTrust Remote Support Feature Ratings

File transfer
9
Instant message
9
Not Rated