An user-friendly chatbot platform for non-tech savvy !
July 14, 2021
An user-friendly chatbot platform for non-tech savvy !
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BotStar
A great tool to enhance the customer experience on our website. With just a few clicks and interactions with the chatbot, they can book the reservation by themselves, which saves us lots of time. Besides that, the Live Chat feature help my employees replying to customer if the chatbot can't handle the conversation.
- First of all, the design, as well as the ease of use, are definitely the biggest strengths of this platform. The drag and drop feature allows me to design the flow quite conveniently.
- Second, the step-by-step video, documented tutorials are simple and only took about 5-10 minutes.
- Third, BotStar created the feature which allows me to update CMS data automatically with CSV files.
- BotStar updates regularly, but sometime it come with small bugs.
- Should consider update Smart delay feature.
- BotStar has lots of tools and integrations, so it would be great to have more documents or a place for people to share their ideas with those tools.
- The ability to connect with Google Sheets and some other integrations.
- CMS feature as well as update automatically with CSV files.
- The interface of the platform allows my business to easily spot the error and fix it.
- Speed up customer response on Facebook as well as Website, guaranteed under 10 minutes.
- Reduce repetitive employee workloads and prioritize more important things.
Easy to use interface and price are the two factors that made me decide to use BotStar. Compared to other chatbot platform, there are a few features that are not available or as diverse, but seeing the platform is updated monthly makes me confident that I have made a wise choice.
Do you think BotStar delivers good value for the price?
Yes
Are you happy with BotStar's feature set?
Yes
Did BotStar live up to sales and marketing promises?
Yes
Did implementation of BotStar go as expected?
Yes
Would you buy BotStar again?
Yes