An user-friendly chatbot platform for non-tech savvy !
July 14, 2021

An user-friendly chatbot platform for non-tech savvy !

Erica Lopez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BotStar

A great tool to enhance the customer experience on our website. With just a few clicks and interactions with the chatbot, they can book the reservation by themselves, which saves us lots of time. Besides that, the Live Chat feature help my employees replying to customer if the chatbot can't handle the conversation.
  • First of all, the design, as well as the ease of use, are definitely the biggest strengths of this platform. The drag and drop feature allows me to design the flow quite conveniently.
  • Second, the step-by-step video, documented tutorials are simple and only took about 5-10 minutes.
  • Third, BotStar created the feature which allows me to update CMS data automatically with CSV files.
  • BotStar updates regularly, but sometime it come with small bugs.
  • Should consider update Smart delay feature.
  • BotStar has lots of tools and integrations, so it would be great to have more documents or a place for people to share their ideas with those tools.
  • The ability to connect with Google Sheets and some other integrations.
  • CMS feature as well as update automatically with CSV files.
  • The interface of the platform allows my business to easily spot the error and fix it.
  • Speed ​​up customer response on Facebook as well as Website, guaranteed under 10 minutes.
  • Reduce repetitive employee workloads and prioritize more important things.
Easy to use interface and price are the two factors that made me decide to use BotStar. Compared to other chatbot platform, there are a few features that are not available or as diverse, but seeing the platform is updated monthly makes me confident that I have made a wise choice.

Do you think BotStar delivers good value for the price?

Yes

Are you happy with BotStar's feature set?

Yes

Did BotStar live up to sales and marketing promises?

Yes

Did implementation of BotStar go as expected?

Yes

Would you buy BotStar again?

Yes

Dialogflow (formerly Api.ai), Google Sheets, Zapier
This is a perfect tool to help you save time with repetitive tasks, enhance customer experience. As long as you use Facebook Page or Website, BotStar is suitable for developing your business or project.
While it is possible to create chatbots that can speak more naturally, it will require some programming knowledge as well as time to develop.