Overall Satisfaction with Brand Embassy
- Thanks to Brand Embassy we are informed about any mention about our brand in online discussions, not only on our social network profiles.
- We appreciate that we can create private notes to the customers comments. Therefore, all members of our team are ready to respond appropriately.
- Brand Embassy is able to make synoptic reports, which are very useful for us.
- It is good that customer history is available for every user.
- For some users can be limiting work in Brand Embassy on mobile device.
- The application does not fully support Google+ (BE supports only company's posts).
- + We can fully monitor every mention of our brand.
- + We are able to respond faster and more accurately (thanks to customer history)
- + As more employees can work all at once, we can solve more posts from different sources immediately.
Using Brand Embassy
Brand Embassy Support
The answers are fast and accurate. In case of problems with BE the communication is quick and clear.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response