Overall Satisfaction with Brand Embassy
- Thanks to Brand Embassy we are informed about any mention about our brand in online discussions, not only on our social network profiles.
- We appreciate that we can create private notes to the customers comments. Therefore, all members of our team are ready to respond appropriately.
- Brand Embassy is able to make synoptic reports, which are very useful for us.
- It is good that customer history is available for every user.
- For some users can be limiting work in Brand Embassy on mobile device.
- The application does not fully support Google+ (BE supports only company's posts).
- + We can fully monitor every mention of our brand.
- + We are able to respond faster and more accurately (thanks to customer history)
- + As more employees can work all at once, we can solve more posts from different sources immediately.
Using Brand Embassy
Brand Embassy Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - We are satisfied with solution time.