It is simply the best for customer care on social networks.
Updated February 25, 2015
It is simply the best for customer care on social networks.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Brand Embassy
We were looking for a solution to quickly and easily handle dozens of accounts with tens of thousands of comments per week on social networking sites such as Facebook, Twitter and Google+. We tried a number of tools, but nothing matches the Brand Embassy. It's fast, easy to manage and great to work with in a team. Additionally, it includes CRM for every fan, which is a killer feature.
- Social CRM - We love it! Each consultant sees immediately what we solved with a fan (+ our notes) in the past on every social network. It saves a lot of time.
- Team work - It works perfectly. Sharing, notes, confirmation replies...
- Speed and stability - I do not remember when it was with Brand embassy a problem.
- Does not work properly on mobile devices.
- Working with a lot of comments could be clearer.
- + We can fully monitor every mention on social networks.
- + We are able to respond faster and more accurately (with Social CRM).
- + We work more efficiently and we have more time for other work.
Using Brand Embassy
Brand Embassy Implementation
- Vendor implemented