1. Home
  2. Social Media Customer Service Software
  3. Brand Embassy (discontinued) Reviews
  4. User Review of Brand Embassy (discontinued)
Brand Embassy is taking care of Kingdom Come: Deliverance community
August 08, 2016

Brand Embassy is taking care of Kingdom Come: Deliverance community

Jiri Rydl | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brand Embassy

We use Brand Embassy for direct involvement with our fans and gamers across the social media channels. Thanks to Brand Embassy we save our time and are faster in responding to all questions.
  • Gathering all the comments from several channels including YouTube
  • Seamless cooperation of several team members
  • Option to approve all or selected comments by supervisor before publishing them
  • Option to rank the comments as positive/neutral/negative could be more uselful
  • Some tool to archive selected posts for future references would be useful
  • That's probably due to lack of technical skills :-], but we were not able to differentiate between fans and real customers in the app
  • We know what we are doing, how many post we have to deal with, how long we have to spend with them
  • The positive impact is in saving time, better resource planning and better relationship with our fans
If you are in close contact with your community/customer base and deal with questions from different sources like Facebook, Twitter, YouTube etc., Brand Embassy will save your time and thus money!

If you take care of one Facebook page, you probably don't need such a robust tool.