Track sentiments for more revenue
December 21, 2017
Track sentiments for more revenue
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Brand24
Brand24 was used personally by me. The main objective for Brand24 was to track our competitors thru social media -- this helped me identify which companies were using a competitive solution so I could try to convert them to our product. The "negative" sentiment tracking was most useful for this, as unhappy users of competitive solutions are easiest to convert.
- Tracked negative sentiments
- Had a broad scope of social media tracking thru various popular apps and websites
- Allowed you set up instant triggers to find post that submitted very recently
- The user interface was confusing. I had to reach out to support for help, and I'm a pretty tech-savvy person to begin with. Support resolved my issue.
- No negative impacts
- Helped me book more meetings that turned into revenue
1 - Sales