Overall Satisfaction with Brand24
We use Brand24 to monitor conversation and buzz around our brand so that we can engage in a timely fashion.
- Thorough coverage of forums, blogs, and other social media platforms.
- Relatively easy to use.
- Sentiment is hard to predict and isn't always accurate.
- Must pay to unlock more frequent updates.
- Positive: We can respond to customers in a reasonably realistic timeframe.
- Positive: We get updates from old content that has new activity.
I needed a low-cost way to monitor brand mentions. This was the one that worked for me.