BrightGauge - Very Useful for Managed IT Service Providers
Updated April 22, 2021
BrightGauge - Very Useful for Managed IT Service Providers
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BrightGauge
We use BrightGauge to tie into our ConnectWise, LabTech/Automate and Customer Thermometer data sources to glean the important data we want to focus on. It has been immensely useful for our operations and helpful for us to keep track of key metrics and trends, and set goals around them. We've had fantastic success with their support team for customizations, and I can't imagine how we'd function how we do without Bright Gauge.
- Robust and flexible kinds of dashboards and gauges
- Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
- Good ability to tie into critical data sources for our company's operations
- They might be able to have some documentation on some of the more advanced tweaks you can make to gauges
- It could be useful if they added more dataset integrations, though it seems they've been heading in that direction
- Maybe a bit more ability to customize certain datasets more easily would be welcomed
I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by.