A look into Bright Gauge
Updated August 27, 2019

A look into Bright Gauge

Dale Bradford | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bright Gauge

We are a managed service provider based in Indiana. We have a lot of data flowing into our company in the form of tickets, endpoint devices (switches, routers, computers, etc.) that we need to see. Bright Gauge has allowed us to quickly identify our profitability on contracts, time spent by technicians on tickets, we even have a gauge to help us track the number of Windows 7 machines we manage that need replaced/upgraded. Bright Gauge integrates with a lot of the systems we manage, Datto, Webroot, etc. which aide us in building really informative gauges.
  • Displaying data in a friendly graphs
  • Easy to implement and deploy
  • Clean interface
  • Needs to add more Data sources
  • Ways to combine data sources
  • Some gauges are rigid looking
We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
They have some great integrations, and what we are using currently they already have, and they are simple to build. I would still like to see a few other data sources added, and perhaps a better understand, and rebuilds of the ones they currently have available.
You can e-mail out gauges to other users and have them displayed on a web dashboard which is great.
Love the ability to create customer reports from multiple product sources! We also love the dashboards we can make. It's helped reduce errors from missed email notifications, and instead, we can work the dashboards to "manage towards green." The dashboards have really transformed the way we keep track of everything in our organization. I would like to see more information available from different data sources. I would also like to see a greater understanding on the developer's part of the different data sources. Sometimes there are issues they just don't understand (how can a Connect Wise opportunity not have a start date?)

BrightGauge Feature Ratings

Pixel Perfect reports
Not Rated
Customizable dashboards
5
Report Formatting Templates
7
Drill-down analysis
8
Formatting capabilities
7
Integration with R or other statistical packages
6
Report sharing and collaboration
8
Publish to Web
10
Publish to PDF
5
Report Versioning
2
Report Delivery Scheduling
9
Delivery to Remote Servers
9
Pre-built visualization formats (heatmaps, scatter plots etc.)
7
Location Analytics / Geographic Visualization
7
Predictive Analytics
7
Multi-User Support (named login)
6
Role-Based Security Model
5
Multiple Access Permission Levels (Create, Read, Delete)
7
Single Sign-On (SSO)
Not Rated
Responsive Design for Web Access
Not Rated
Dedicated iOS Application
Not Rated
Dedicated Android Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
9
REST API
6
Javascript API
5
iFrames
6
Java API
6
Themeable User Interface (UI)
5
Customizable Platform (Open Source)
5