Item: BrightGauge
Rating: 9
Author: Dale Bradford

Overall Satisfaction with Bright Gauge

Use Cases and Deployment Scope

We are a managed service provider based in Indiana. We have a lot of data flowing into our company in the form of tickets, endpoint devices (switches, routers, computers, etc.) that we need to see. Bright Gauge has allowed us to quickly identify our profitability on contracts, time spent by technicians on tickets, we even have a gauge to help us track the number of Windows 7 machines we manage that need replaced/upgraded. Bright Gauge integrates with a lot of the systems we manage, Datto, Webroot, etc. which aide us in building really informative gauges.

Pros and Cons

Pros

Displaying data in a friendly graphs
Easy to implement and deploy
Clean interface

Cons

Needs to add more Data sources
Ways to combine data sources
Some gauges are rigid looking

Alternatives Considered

SolarWinds MSP Manager

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Other Software Used

Datto, ECI e-automate, Continuum Command

Likelihood to Recommend

Love the ability to create customer reports from multiple product sources! We also love the dashboards we can make. It's helped reduce errors from missed email notifications, and instead, we can work the dashboards to "manage towards green." The dashboards have really transformed the way we keep track of everything in our organization. I would like to see more information available from different data sources. I would also like to see a greater understanding on the developer's part of the different data sources. Sometimes there are issues they just don't understand (how can a Connect Wise opportunity not have a start date?)

BrightGauge Feature Ratings

Comments

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A look into Bright Gauge