Overall Satisfaction with Bright Pattern Contact Center
My company uses Bright Pattern Contact Center to provide phone and chat support to 3,000-5,000 employees a day, 26,00+ a week. As the person in charge of creating and maintaining these phone and chat trees, I have worked closely with the Bright Pattern Contact Center. The contact center representatives are knowledgeable and helpful. They are quick to assist with my questions and have helped me to implement many new features into our support lines. We have been able to automate processes to cut down on the workload for our own support agents. If I have a request that is not currently available, the representatives have been able to help me find alternate solutions.
- Replies quickly to emails
- Agents are always pleasant to speak with.
- Provide alternate solutions if a requested feature is not yet available.
- Better integration with ticketing systems
- We were able to automate features such as information change requests and W-2 reprint requests which cut down up to 4,000 agent interactions a day during the W-2 season.
- With training features and the ability to specify skills, new agents are able to jump in quickly and build up their level of support gradually as they become ready to handle more interactions at once.
Do you think Bright Pattern Contact Center delivers good value for the price?
Yes
Are you happy with Bright Pattern Contact Center's feature set?
Yes
Did Bright Pattern Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Bright Pattern Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy Bright Pattern Contact Center again?
Yes