Best contact centre solution
Overall Satisfaction with Bright Pattern Contact Center
Bright Pattern Contact Center is the best CCAAS platform
Pros
- MSCRM Dynamics integration
- Realtime agent assist
- WhatsApp and other social channels
- MS Teams as a Channel
- Easy to create an complex IVR flows and Chat flows.
- Easy to do integrations
- Simplified and feature rich agent desktop
- Zero downtime
- So many other things to say
Cons
- Realtime reporting is good but there should be a pop out if supervisor or a manager wants to see his whole team.
- Wallboard needs to have some calculations option. Ofcourse APIs are there but still we recommend
- Wallboard needs to have more options to customise
- Easy to reach.
- No corns
- Avaya Call Center Elite, Aspect Unified IP, Genesys Cloud CX, 8x8 Contact Center, Talkdesk, NICE Enlighten AI and UJET
Easy to use
Do you think Bright Pattern Contact Center delivers good value for the price?
Yes
Are you happy with Bright Pattern Contact Center's feature set?
Yes
Did Bright Pattern Contact Center live up to sales and marketing promises?
Yes
Did implementation of Bright Pattern Contact Center go as expected?
Yes
Would you buy Bright Pattern Contact Center again?
Yes
Comments
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