Powerful Product if You Know SQL
Updated April 22, 2021
Powerful Product if You Know SQL
Overall Satisfaction with BrightGauge
At our company, we use BrightGauge across the entire organization for displays of personal and company-wide metrics. Individual metrics are displayed on user computers and company metrics are displayed on televisions in the office. We also use BrightGauge for some reporting, but primarily the product is used for gauges. This allows everyone to quickly and at a glace be aware of issues that need to be addressed without spending time reviewing other management tools.
- Gauges are intuitive.
- Design gauges has a small learning curve.
- Dashboards can be created and shared with users easily.
- Support quality has decreased since BrightGauge was acquired by Continuum then ConnectWise.
- It would be helpful to be able to change multiple similar gauges at one time, as opposed to individually.
- Reporting system could be improved. At the moment, I am not comfortable scheduling reports to be sent to customers.
They only other product we have used in the past for gauges was ConnectSMART. BrightGauge was preferred as it is a more modern, browser-based solution. When we left ConnectSMART, it used individual executable files for each gauge that had to be run on the computers. Configuration of BrightGauge as also much easier.