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I wish it wasn't so, but...
February 19, 2016

I wish it wasn't so, but...

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

N/A - I was not involved or with the company during this process
The team are extremely helpful and respond very quickly to any queries
All departments within the company are using Brightpearl, Finance, Merchandising, Production, Sales etc. In theory, from factory purchase order to stock, delivery and invoicing, Brightpearl comes into play.
Currently, for the size and the structure of our business, Brightpearl is not addressing many of the business problems. I guess having all information on one database is helpful for the business
  • Brightpearl allows you to filter by a particular date range in most reports which allows you to only download dates of interest
  • Brightpearl allows you to update fields in multiple orders at once which can save time for bulk updates
  • Brightpearl team are extremely helpful in responding to quieries
  • It does not notify you of overdue sales orders or allow you to report on past due sales orders
  • The sales detail reports do not indicate which sales orders have been allocated so if you download it, you need to add manually the allocations
  • There is no sales detail report which separates components from the parent product. This makes reporting extremely difficult
  • Unfortunately, it decreases staff efficiency
  • I do not find it an easy database to work from
I really is not comparable.
SAP is a much easier business tool
I am not sure I have picked the correct Optimizer but again, this is a better forecasting tool than Brightpearl

Less appropriate if the business works with future orders and delivery dates. Its also unsutiable if you need to do detailed analysis from the reporting tools

Using Brightpearl

24 - Retail/Wholesale
Unfortunately no one is fully conversant with the Brightpearl functionality
  • Track Customer Sales Order Quantities
  • Track Stock Holding
  • Track Factory purchase order quantities
  • Invoicing
  • n/a
  • To be honest can't see that there are any and we will continue to use as currently
It is not a decision I can make for the business however, if it was, I would not renew our use

Evaluating Brightpearl and Competitors

Not Sure
  • Analyst Reports
We wanted to be able to report on all aspects of the business and analyse the information accuratly and efficiently
I don't think we would pick Brightpearl as it is wrong for the structure of our business

Brightpearl Implementation

  • Don't know
Change management was a minor issue with the implementation - I wasn't actually involved so am only aware through conversations with my colleagues
  • I was not involved in implimentation

Brightpearl Support

ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
Not kept informed
Difficult to get immediate help
No - I am not the decision maker so I am unsure why this choice was made
When I had a query, and the person assigned to deal with it was unsure of the reply, she directed it to another team to help me but stayed involved in the query so that she was satisfied it had been dealt with

Using Brightpearl

I really do not think the system is user friendly
ProsCons
Technical support not required
Familiar
Do not like to use
Unnecessarily complex
Difficult to use
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Feel nervous using
  • None
  • Most tasks - downloading reports
  • updating information