It pretty good on the whole.
July 13, 2016

It pretty good on the whole.

Luke Humphreys | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

It seemed easy to use from the start and we quickly got a feel for how it works. It's fairly user friendly to learn which is good. Some of our team are more familiar with than others.
I can't remember using this as this part is usually done by my partners or staff.
We Use Brightpearl every day throughout our company I am very impressed with the Brightpearl package. We have been able to add some specific plug ins that suit our needs and brightpearl seems to be a good system from this perspective.
  • CRM management system
  • Invoice management and debt management.
  • Purchase ordering and stock control
  • Reporting on sales performance and staff perfromance
  • Order processing
  • Web retail side we have had to use several plug ins to get it to talk to our web sales side
  • Glitches with orders and VAT calculations
  • Log out time is too long
  • Good value - easy to use.
  • Monthly payments suit small business growth
  • Extra user charges are a little high for my liking
Brightpearl must be good as I can't remember how we did things before Brightpearl.
Wholesale side is where my experience lies and its a good system for that. I do not have much experience of it on a retailing level. Cloud based systems like this are the future as I can log in from any machine.

Using Brightpearl

11 - Sales, Admin, Accounts. Management
2 - Good IT skills, diligence [are required to support Brightpearl]
  • Sales
  • Accounts
  • Stock conrtol
  • Reporting
  • Tracking staff movements
  • Debt management
  • Increased sales performance
  • Better accounts mangement
  • Better stock management
Because I could not consider using a different system. I like BP, it works well and gives our business most of what we need.