Unhappy
Updated March 29, 2017
Unhappy
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Brightpearl
We use Shopify for our back-end inventory solution and integrate with Shopify for web sales and Shipstation for shipping.
It used by one department that needs it the most. We were going to manage all department merchandise inventory with one system, but there have been serious issues with Brightpearl for us, and the way that Sales assured us would work for us did not turn out to be true, so we halted our org-wide implementation.
It used by one department that needs it the most. We were going to manage all department merchandise inventory with one system, but there have been serious issues with Brightpearl for us, and the way that Sales assured us would work for us did not turn out to be true, so we halted our org-wide implementation.
- It tracks inventory.
- We have experienced many errors and have not been satisfied with the product or support.
- There were specific requirements that we had for our inventory solution. We were assured by the salesperson and sale engineer that BrightPearl would meet those requirements, but we found after the fact that it did not.
- The implementation was troubled. The Brightpearl implementer did not complete the implementation, there were many errors, and the implementation closer had to re-do many things in a rush to get us online.
- We've has serious issues with the Shopify integration from flat out service failure to inventory sync. Issues that we were told by sales would work a certain way but they do not.
- Support for picking from specific inventory location or change default inventory location rather than FIFO model.
- Time cost - Manually intensive, so more administrative overhead for workers to fulfill orders.
We wish we went with one of the others. Likely TradeGecko or Stitch.