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Bad Connection/User Friendly
December 07, 2022

Bad Connection/User Friendly

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice in our organization for our phone systems. We have nine phone lines in our office. The problem I have experienced is the phone line randomly disconnecting and being out of service. When this happens, I have to unplug the ethernet from the phone and plug it back in. This, then, causes an interruption with the internet service shutting down all programs that are up. When the issue was brought up to a Broadvoice technician, they did not take responsibility for the issue and redirected us to our IT team. When we try to get assistance with the issue from our IT team, our IT team and Broadvoice just go back and forth with no resolution. This happens at multiple stations throughout our office.
  • Ease of use for the online "b-hive connector" website.
  • Connection issues
  • Calls and Voicemails
  • Unsure

Do you think Broadvoice delivers good value for the price?

Not sure

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

The Broadvoice website to check voicemails, update the phone tree, and edit the accessibility of phone lines is always user-friendly and makes our workflow smooth. Voicemails come through immediately and are easy to transfer if needed. I am even able to share voicemail lines with another employee for more effective communication.

Broadvoice Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
9.0
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Message alerts
9
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Using Broadvoice

9 - Unsure entirely. Every employee, at minimum, uses broadvoice for the phone services.
  • Phone lines
  • N/A
  • Broadvoice team/communicator messaging

Evaluating Broadvoice and Competitors

Yes - Broadvoice replaced SolveIT "My Call." We replaced this service when we changed IT teams. I was not involved in the initiation process for broadvoice, but with the change in IT team, we started using broadvoice.
  • Other
I was not involved in this process.
I do not have the authority to make this decision.

Broadvoice Support

Every support employee that we have worked with has placed blame elsewhere, and the issues have yet to be resolved. We have made "bandaid fixes" to accommodate for the issues, but nothing long term has been corrected.
ProsCons
None
Slow Resolution
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Unsure
I, personally, have not had exceptional support with Broadvoice.