Item: Broadvoice
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

The desktop app does not always work, sometimes it fails to dial the number. It also logs off by itself. I have tried to get support for this but I don’t get results. If someone could please call me it would be very helpful. I converted to the new Beehive and then moved back. When I moved back they increased my monthly payment by $50

Pros and Cons

Click to dial to the handset
Contact manager
Over bill for service
Not know what the product is capable of.

The desktop app does not work all the time in the click-to-dial feature. Sometimes it times out and requires the number to be dialed again. This has started occurring since we reinstalled Yiptel replacing Bhive.

Most Important Features

Click to dial
Contact manager
Texting
File sharing that is not currently available except for inter office

Return on Investment

It has been good, but they raised the price when they reimplemented the system switching me back to Yiptel from Bhive.

Key Insights

Do you think Broadvoice delivers good value for the price?

Not sure

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Did implementation of Broadvoice go as expected?

Would you buy Broadvoice again?

Yes

Likelihood to Recommend

Well, I believe that the Yiptel platform works well for most things. There are things it will not do, like texting document files, and since I have returned to Yiptel from Bhive the Desktop app does not always function. It would be helpful if the new programs would incorporate the functions of Yiptel. When they rolled out Bhive, I was told it was the same as Yiptel, only with better backend functions. Unfortunately, this was not the case. I know that Yiptel will sunset, and I will need to find a system that will do at least what Yiptel does.

Wish the implementation was better and representatives knew more about the product they were selling

Modules Used

Overall Satisfaction with Broadvoice