Item: BrowserStack
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Since our org provides software services, we are required to test the software on various mobiles/tablets/browsers/OS versions. So we use the Live & App Live for our testing needs. Every project that we take up are mandatorily tested using BrowserStack. We've also tried to explore other products like Percy, but the learning curve and cost aren't something that are so likeable.

Pros and Cons

Provides a wide range of devices, popular browsers and OS versions
Good plans to suit tailored needs in orgs
Offers good options through Live, App Live, Automate etc.
Good customer support

I'd like to know the browser version as well
Switching between browsers used to persist our website/session earlier but that doesn't happen now. Would be great if it worked again.
Automatically stopping the session when someone else inadvertently logs into the same account - this is quite annoying, as we sometimes share one account within a team.

Most Important Features

Team plans
Live & App Live options
Top trending devices/browsers info

Return on Investment

Application support of our client's websites is widened given the large list of devices
Improved test coverage
Cost of procuring real devices is reduced considerably
Most importantly, availability and accessibility of the devices online unlike with physical devices.

Performance

It is quite quick to launch the devices but the local testing is a bit slow. So it is a bit difficult to make out if it is due to the local testing or the application is really slow. Unless we check on a real device we cannot understand. But am not sure if anything can be done.

Comprehensive Coverage

We usually have a list of devices as part of an SOW which is showcased during an offering to prospect clients. Though it is a comprehensive list of devices, the clients are usually delighted to see our commitment towards test coverage and cross-browser testing. At times we add/remove devices as per the clien't specific needs and it easy to accommodate for us with BrowserStack.

Alternatives Considered

Sauce Labs

Key Insights

Do you think BrowserStack delivers good value for the price?

Yes

Are you happy with BrowserStack's feature set?

Yes

Did BrowserStack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BrowserStack go as expected?

Yes

Would you buy BrowserStack again?

Yes

Other Software Used

BrowserStack

Likelihood to Recommend

Excellent application for almost all your cross-browser testing needs. There are plans suitable for most of the requirements. Visual testing is possible using percy, but it comes with it's own pros and cons. I love the way BrowserStack has come along all through these years and they have put in all effort to stay in the current. It would great if we could also select the browser version of a device - this is the only recommendation I have.

Products Replaced

Key Differentiators

Price
Product Features
Product Reputation
Prior Experience with the Product

Why I love BrowserStack!

Software Version

Overall Satisfaction with BrowserStack