TrustRadius
Buddy Media Review
https://www.trustradius.com/social-media-publishingBuddy MediaUnspecified4.917101
Christopher Perkowski profile photo
Updated February 26, 2016

Buddy Media Review

Score 6 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Buddy Media

Buddy Media is used by our digital department for one of our military clients. We use Buddy Media as a moderation, scheduling and publishing tool. It has allowed us to perform all the necessary tasks to run social for our client within one easy to use platform. Being able to flag and remove Facebook comments through this platform has greatly helped our moderation efforts and allows us to catch any issues early and resolve them quickly.
  • Flags keywords in social comments and filters them to be approved or removed from your page.
  • Allows for easy scheduling/editing of social content.
  • Setting up admins and granting access is easy and organized.
  • Salesforce reps are not knowledgeable in regards to this tool.
  • Salesforce has not updated Buddy Media in months.
  • Buddy Media is being phased out by Social Studio.
  • Buddy Media allowed our agency to flag and resolve issues as quickly as they appeared on our social pages.
  • The level of service and knowledge of the reps was not worth the investment.
  • Reps continuously tried to switch us over to their newer, more expensive Social Studio tool.
Buddy Media and Social Studio have similar publishing capabilities but Social Studio lacks flagging keywords into a dashboard and the ability to approve or remove the comment. Social Studio's user interface and content calendar view is much better than Buddy Media's. Overall I would say there are better tools out there than Buddy Media.
Buddy Media is great for moderation purposes and flagging comments automatically for removal, however its publishing capabilities are the same as any other tools.

Using Buddy Media

8 - Content Scheduling / Planning
Moderation
3 - Content Strategists
Social Media Coordinators
Community Management Supervisors
  • Moderation
  • Content Scheduling
  • Social Page Management
  • Seeding content to local level Facebook pages so they can publish the content on their own page
  • I don't see any future uses for Buddy Media since they have stopped updating the tool.
Buddy Media is out of date and does not get updated by Salesforce. Salesforce is trying to transition everyone over to Social Studio.

Evaluating Buddy Media and Competitors

  • Product Features
  • Product Usability
  • Prior Experience with the Product
Needed to be able to moderate social platforms.
Re-evaluate the price versus the necessary capabilities.

Buddy Media Implementation

Have multiple admins learn how to set up accounts in the platform.
  • Integrating all of our clients social pages.

Buddy Media Support

Support is not very knowledgeable about the product.
ProsCons
Quick Initial Response
Slow Resolution
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Whenever there was an issue with the product they would always quickly troubleshoot and resolve the problem.

Using Buddy Media

Buddy Media is out of date.
ProsCons
Relatively simple
Easy to use
Well integrated
Consistent
Feel confident using
Familiar
Do not like to use
Cumbersome
  • Content Scheduling / Publishing
  • Community Management
  • Rescheduling content times.