Overall Satisfaction with Bullhorn ATS & CRM
We use Bullhorn to manage a majority of our business needs. We use the CRM features in business development as well as client retention. Bullhorn is what we use to track candidates and the entire recruiting process for our clients. Bullhorn also offers back of the house features that we use from time to time.
- Track and manage leads and sales pipeline
- Easy to convert leads to real sales opportunities and eventually convert the opportunities into jobs. All of this is done seamlessly with little to no duplication of content.
- Reporting can be exported to Excel.
- Searching databases can be clunky at times (certain contact searches don't always return data from lead database).
- Leads don't slip through the cracks.
- Helpful with follow ups.
Bullhorn works great in the staffing and recruiting industry. Other CRMs take a lot of set up time and can be cumbersome. Bullhorn is easy to set up and customizable to each user's preferences. Bullhorn's support team is very helpful and responsive - very effective each time that I have called them.
Using Bullhorn ATS & CRM
5 - Recruiting, Sales and Operations
1 - Our support person has a computer background and is extremely comfortable with supporting Bullhorn.
- Sales Lead Management
- Candidate Tracking
- CRM for existing and new clients
- Sales pipeline and activity reports
- Dashboards to highlight realtime performance
- Back Office at some point
Evaluating Bullhorn ATS & CRM and Competitors
Not Sure
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
- Third-party Reviews
Bullhorn again
Bullhorn ATS & CRM Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not Sure
Needed to be able to change the order of how fields were being viewed. I called support and they quickly had me fixing my layouts.
Using Bullhorn ATS & CRM
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Searching for records
- Drilling down into contact records
- Entering new contact data
- None - mostly can figure things out easily