Item: Bytes Route
Rating: 9
Author: Silviu Iordache

Use Cases and Deployment Scope

We use Bytes Route inside Caphyon for multiple products to onboard new customers and show them around the application. With this tool, you can create tours, onboarding guides and unstuck users when they get confused in their journey. Bytes Route is an excellent tool to improve your user retention rate.

Pros and Cons

onboarding tours
new user guides
onboarding experiences

no support for images
no support for more modals
no segmentation yet

Most Important Features

onboarding tours

Alternatives Considered

Appcues, UserGuiding and UserIQ

Bytes Route is simpler to use than the above competitors. It also has a cheaper price. It provides the bare minimum to create a tour, but this is sometimes better than having a bloated menu full of options that are confusing to understand how to use. It also helps that it provides an extensive documentation

Key Insights

Do you think Bytes Route delivers good value for the price?

Yes

Are you happy with Bytes Route's feature set?

Yes

Did Bytes Route live up to sales and marketing promises?

Yes

Did implementation of Bytes Route go as expected?

Yes

Would you buy Bytes Route again?

Yes

Likelihood to Recommend

Bytes Route is very well suited for startups or small companies that want to provide their customers with a quick onboarding session that gets them acquainted with their app. It can also be used to provide on-demand tours for users that want to learn how to perform some specific actions, such as changing an account setting or changing something in their profile/dashboard, things that might be buried within multiple menus

Bytes Route - A solid onboarding solution for startups and small companies

Overall Satisfaction with Bytes Route