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Calabrio WFM an excellent tool for business
February 23, 2022

Calabrio WFM an excellent tool for business

Wilson De Carvalho | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Calabrio Teleopti WFM

In my company, Calabrio Teleopti WFM provided a solution in many areas. Among the areas that stood out the most was the customer service area, we used it to schedule employees for their vacation days. One of the great advantages is that it is simple to use. Video calls are in high definition this helps call center workers a lot. I advise being implemented in all areas of each department that your solution is viable.
  • It has an excellent schedule, schedules are easily accessible and can be easily created.
  • Calabrio Teleopti WFM makes it possible to effectively request time off for employees in an organized way.
  • There are educational opportunities and this is positive for the company and our employees since the customer service area is great.
  • It should have a space for the business team chat, on the other hand, it would be nice to have an associated link to a forum just about Calabrio Teleopti WFM.
  • Calabrio Teleopti WFM should have an access link to help companies get to know other companies that use it, it would be good to add the contact network
  • The training should be more advanced, remembering that the time-off requests should be the simplest possible process.
  • Creating time off for employees.
  • Quality control and data extraction.
  • Customer support with excellent calls and scheduling.
  • We had a 27% ROI in our company in profit alone.
  • It was positive because the days off were organized in a way that was great for the employees.
  • Our customers were served in record time. Everything was faster and we are now recognized for being effective, all thanks to Calabrio Teleopti WFM.
Calabrio Teleopti WFM is much simpler and more efficient, and it is a complete tool. Despite having almost the same purposes, my company always prefers to work with tools that, in addition to having a good interface, must be simple to use for everyone.

Do you think Calabrio Teleopti WFM delivers good value for the price?

Yes

Are you happy with Calabrio Teleopti WFM's feature set?

Yes

Did Calabrio Teleopti WFM live up to sales and marketing promises?

Yes

Did implementation of Calabrio Teleopti WFM go as expected?

Yes

Would you buy Calabrio Teleopti WFM again?

Yes

Sometimes the calls stopped, it is on this side that it must be very efficient and this must be improved other than that there are only positive parts. Our business has been working 27% above since I used Calabrio Teleopti WFM, and the employees use it in a simple way. In the end, the most important thing is that a business tool should focus on improving the company and this tool only improved our company.