With Calibre we manage to stay on top of everything in the company.
April 09, 2022
With Calibre we manage to stay on top of everything in the company.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Calibre
We are using this software to monitor the calls made by our agents to customers, potential customers, external employees, and suppliers. We can know with the call recordings the performance of the agents, thanks to the analysis and reports that the platform gives us. It is very useful and has significantly improved the work of our agents.
- It allows us to record calls for customer service, as well as to record radio communications with the various employees in the field, ensuring that everything is recorded and nothing is overlooked.
- It also saves the files of these recordings in an easily accessible file library, so that they can be retrieved and listened to whenever necessary.
- It also allows for mobile recordings, for better and greater monitoring of employee calls on the road.
- We had problems installing the software and adapting it to our computers, it was a bit of a long process because we had to try several times.
- The radio recording sometimes does not sound very good, maybe it is when the radio loses coverage or range, but the quality of those recordings is not so optimal.
- We have tried to contact technical support several times, including for the software installation, and never got through.
- Makes recordings of phone calls, radio calls, and text messages, to closely monitor interactions with customers, employees, and suppliers.
- Features a file library, which stores each recording in an organized and easily searchable manner.
- Provides scheduled reports and analysis to track agent performance, determine call failures, and correct errors being made.
- This software has been a great help to keep in control of all communications in the company, achieving better attention to customers and suppliers and better communication between employees. We have been able to effectively monitor communications with our suppliers, being able to meet deadlines and deliveries, which has benefited the company economically.
Do you think Calibre delivers good value for the price?
Yes
Are you happy with Calibre's feature set?
Yes
Did Calibre live up to sales and marketing promises?
Yes
Did implementation of Calibre go as expected?
Yes
Would you buy Calibre again?
Yes