Call Center Studio is very fast and very comfortable to us
March 05, 2022

Call Center Studio is very fast and very comfortable to us

Andres Pirela Loyo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Call Center Studio

What I like about this software is that it is very fast, it opens everything easily, it is not complicated to use and I can be online with my customers through the web version or mobile device, no matter where I am, because its cloud-based system allows me to access it on any computer.
  • It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
  • The function of recording calls is also very important to know my performance with the client and improve in the future.
  • It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.
  • It does not have a free version, but in its free trial I could see all the potential that this tool had, so I did not hesitate to purchase.
  • It does not have email integration, it should activate that feature soon.
  • Its many tools on the dashboard, can become confusing.
  • A tool that has helped me a lot to handle my clients in a faster, more personal and diligent way, being able to increase my sales margins in a short time. The way this program showed me my mistakes, was decisive for the growth of my business, because I knew how to solve the problems efficiently.

Do you think Call Center Studio delivers good value for the price?

Yes

Are you happy with Call Center Studio's feature set?

Yes

Did Call Center Studio live up to sales and marketing promises?

Yes

Did implementation of Call Center Studio go as expected?

Yes

Would you buy Call Center Studio again?

Yes

This tool has helped my small business get started and is on the road to success as it has been so far. I highly recommend Call Center Studio, because it showed me errors that I did not know I had at the time of an incident and that allowed me to improve my performance and profitability.

Call Center Studio Feature Ratings

Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
9
Predictive dialing
10
Interactive voice response
9
REST APIs
9
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
9
Inbound call routing
9
Omnichannel inbound routing
10
Recording
10
Quality management
9
Call analytics
9
Historical reporting
10
Live reporting
9
Customer surveys
9
Customer interaction analytics
9