Call Center Studio is very fast and very comfortable to us
March 05, 2022
Call Center Studio is very fast and very comfortable to us
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Call Center Studio
What I like about this software is that it is very fast, it opens everything easily, it is not complicated to use and I can be online with my customers through the web version or mobile device, no matter where I am, because its cloud-based system allows me to access it on any computer.
- It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
- The function of recording calls is also very important to know my performance with the client and improve in the future.
- It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.
- It does not have a free version, but in its free trial I could see all the potential that this tool had, so I did not hesitate to purchase.
- It does not have email integration, it should activate that feature soon.
- Its many tools on the dashboard, can become confusing.
- A tool that has helped me a lot to handle my clients in a faster, more personal and diligent way, being able to increase my sales margins in a short time. The way this program showed me my mistakes, was decisive for the growth of my business, because I knew how to solve the problems efficiently.
Do you think Call Center Studio delivers good value for the price?
Yes
Are you happy with Call Center Studio's feature set?
Yes
Did Call Center Studio live up to sales and marketing promises?
Yes
Did implementation of Call Center Studio go as expected?
Yes
Would you buy Call Center Studio again?
Yes