CallRail is phenomenal and gets the job done!
September 15, 2020

CallRail is phenomenal and gets the job done!

Frank Emerson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CallRail

CallRail has been a remarkably useful tool for our marketing department. It has made call tracking smooth and easy. Our previous call tracking software wasn't as intuitive as CallRail. After switching to CallRail, we have been impressed by its ease of use, the easy integration with Google Analytics, and the ease of setting up the dynamic tracking numbers.

Pros

  • CallRail makes it incredibly easy to set up dynamic tracking number insertion.
  • The reports generated are usually very helpful and insightful.
  • CallRail is super affordable.
  • It integrates very well with Google Analytics and our CRM.

Cons

  • It's a little confusing for first time users. Luckily, the learning curve is not too steep.
  • It's easy to get overwhelmed quickly when customizing the software.
  • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
  • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
  • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
While SalesLoft and Invoca are very capable products, we ultimately ended up going with CallRail. Some of the reasons we chose CallRail over the others include the ease of use, the cost, and the robustness of the reporting.
The few times we've had reasons to contact support, they've been very responsive and helpful.
CallRail is very easy to use once it's been properly customized. It has lots of features that can make it overwhelming for beginners. But once you get a hold of it, it becomes very easy to use.

Do you think CallRail delivers good value for the price?

Yes

Are you happy with CallRail's feature set?

Yes

Did CallRail live up to sales and marketing promises?

Yes

Did implementation of CallRail go as expected?

Yes

Would you buy CallRail again?

Yes

CallRail does dynamic call insertion really well. It makes it easy to track calls from different sources to help give valuable insights about our marketing campaigns.

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