CallRail for call tracking and performance
May 28, 2021
CallRail for call tracking and performance
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with CallRail
We currently use CallRail to track the number of calls our clients received at their locations. CallRail is a wonderful tool to use that provides hard trackable data to show an exact number of calls, duration of call and what type of customer service an employee provided during the call. Set up and implementation is super easy and it is a great way to make sure your employees are providing the correct type of customer service to your callers.
- Clear track able amounts of callers
- Clear insight to the customer service provided during a call
- Another way to gain reviews
- We haven’t found a need for improvement yet.
- Hard tracking of calls
- Ease of use for our clients
- Call recording
- Increased efficiency
- Employee training
- Hard track able features
We heard about CallRail from an associate of ours and never needed to look for a replacement. We absolutely love it’s features, ease of use and implementation of this program. We recommend this program to many of our clients who are looking for call recording or have the need to track calls reviewed to their locations.
Do you think CallRail delivers good value for the price?
Yes
Are you happy with CallRail's feature set?
Yes
Did CallRail live up to sales and marketing promises?
Yes
Did implementation of CallRail go as expected?
Yes
Would you buy CallRail again?
Yes