The easiest, most feature-packed way to keep in touch with customers
March 02, 2018

The easiest, most feature-packed way to keep in touch with customers

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Campaign Monitor

I had been experimenting with different solutions to help me keep in touch with my customers. Campaign Monitor was the most professional looking--both on the backend as well as the available email templates and options. The templates are highly customizable, and unlike other "similar" products, these templates were built correctly without any need to modify the code (even though it's pretty easy to do that as well).
  • Easily customizable
  • The user interface is easy to navigate, everything you need is available without the need to dig around
  • Reporting is a breeze
  • Loading lists into the system is a bit more cumbersome than it needs to be
  • The Wordpress integration seems a bit invasive on the page. Perhaps it can be "toned down" in the settings, but that was my initial impression.
  • There is quite a bit of difference in the pricing structures
  • More customers reached
  • More conversions to actual business
  • Brand awareness, using this program to keep in touch helps keep me in front of my clients without being "in their face"
I have tried both MailChimp and Constant Contact. Constant Contact required a lot of custom work just to get it to do what I needed. MailChimp was a bit too aggressive with their lists, and I would get frequent bounces from addresses that I knew were valid. It was very frustrating. I have yet to experience either of these issues using Campaign Monitor.
I don't have a large list, so this works well for me. However those with large lists might be put off by the way that the import feature works, or by the huge difference in the pricing structure. All in all, it is a really great product, and I plan on sticking with it.

Campaign Monitor by Marigold Feature Ratings

Dynamic content
8
A/B testing
8