Administrator and User
September 28, 2022

Administrator and User

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Cumulus (legacy product)

Overall Satisfaction with Canto

We use it as a DAM for our photos. This tool is intended to enable our school staff to access and download photos for marketing materials and promotions. My team manages the library as we oversee the majority of our captures.
  • Facial recognition (now that we resolved the bug in the system)
  • UI customization. Would be nice to better integrate the brand of the company using the software as well as more control over some of the out of the box features that are not used.
  • A more intuitive user experience. Once I train people they are able to navigate the platform reasonably well. But otherwise people have a hard time finding what they need unlike an experience on a site like Getty Images.
  • Better and more timely support. We had major issues with the facial recognition software after the migration. It took over a year of us asking for help and an escalation of the issue to get it resolved. We are a large customer and it was very frustrating to have our main issue ignored and slow walked to resolution.
  • When uploading images and going back to bulk tag photos, users do not always remember to select "Overwrite" which means content duplicates. We spend a lot of time cleaning this for people. Unless you use the tool weekly, it's not an easy piece to remember to select.
  • Would be fantastic to have some sort of algorithm that recognizes objects and other elements in photos to automatically add metatags to the custom field section for use in the open search field. We try to go through and tag but would be fantastic to have that happen automatically. Items like trees, leaves, car etc.
  • Visual interface so they can see what they want
  • Search ability with our tagged images
  • One place for everything
  • Positive is the ability to find what people need without taking the creative services team's time to do so.
  • Negative is how long it takes to properly tag each and every photo we upload. If there are ways to automatically add information that would be very helpful and efficient
We had a very hard time getting help for our issues and only were able to do so with escalation. It took over a year to find a problem because of it.
This was selected by the University.

Do you think Canto delivers good value for the price?

Not sure

Are you happy with Canto's feature set?

No

Did Canto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Canto go as expected?

No

Would you buy Canto again?

No

For us this is suited for our global community to be able to find images for marketing materials without having to engage the creative team for assistance. We would love to use this for video as well but the storage is prohibitive.