A good option if a simple price effective solution is what you are looking for
March 11, 2020

A good option if a simple price effective solution is what you are looking for

Andrew Knight | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Carbonite Backup for Microsoft Office 365

We were initially using it as a backup solution for our business as a protective mechanism against cryptolocker style ransomware viruses and it worked very well. Setting it up was quite simple and setting up schedules and directories to support was a set-and-forget process. Some of the auto-functions were a little frustrating but easy enough to turn off.
  • Backup schedules were easy to set up and have run after hours daily.
  • The cost of the software was very affordable.
  • Their Support team was considerably more helpful than others we tried.
  • Some automatic functions were tricky to override.
  • Successful backups were assumed, there were no confirmation or updates.
  • Backups running during working hours took a toll on system resources.
  • From a stress perspective, having Carbonite backing up our O365 was one less thing to worry about.
  • It was also much cheaper than many alternatives we tried.
  • We did have to run backups after hours as the process would slow our systems down if done during the day.
We found Carbonite to be much more user-friendly, well priced, and easier to set up than the others. We originally tried some of the bigger players but found them to be too cumbersome and hard to use. Additionally, we found their support systems quite unhelpful whereas Carbonite's was excellent.
The support was very good though we didn't need a lot of it as it is an easy system to set up. We just wanted to make sure we were set up properly and that if we did need to access a backup we could do so as quickly as possible.

Do you think Carbonite Backup for Microsoft Office 365 delivers good value for the price?

Yes

Are you happy with Carbonite Backup for Microsoft Office 365's feature set?

Yes

Did Carbonite Backup for Microsoft Office 365 live up to sales and marketing promises?

Yes

Did implementation of Carbonite Backup for Microsoft Office 365 go as expected?

Yes

Would you buy Carbonite Backup for Microsoft Office 365 again?

Yes

It is a low cost and relatively simple backup solution to implement which provided a lot of protection against most modern threats. It was easy to deploy to all of our users and easy enough to access backups. Their support responsiveness was also excellent and easy to work with which made the experience much better.