Carbonite Backup has good versatility but has to include reporting which is the crucial part that is missing.
November 22, 2019
Carbonite Backup has good versatility but has to include reporting which is the crucial part that is missing.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Carbonite Server Backup
We use Carbonite Server Backup across the whole organization. We are using it to backup the VM, SQL, Oracle DB and Exchange server Backup. This has solved the problem of hardware utilization, as we store data in their cloud vault.
- Granular restore for application and file level restore are very good and simple
- Web central control is very simple and straight forward for configuration backup
- Director server configuration is easy and simple to setup
- The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
- The Exchange DAG backup should support instead of configuring each exchange server.
- Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.
- Again, for some time, we had negative impact when they changed the notification setup. We could not get notifications for a long time. They did not inform user about the changes.
- They modified the cloud data access method and users were not aware of this. Previously users had visibility of which data was available at their Base vault.
- We had a disaster in one of our Hyper-v environments because of hardware failure. We could restore complete servers without any trouble or assistance with Evault. It is very easy to restore the VM level. It also take much less time.
We migrated from NetBackup as we wanted to get rid of our Tape library and media used. We also compared with Veeam to replace the Carbonite server backup. We changed our plan, as we needed storage. It is not in our budget. We continued with Carbonite as they are cheaper in cloud.
Carbonite Server Feature Ratings
Using Carbonite Server Backup
10 - We represent infra management.
10 - One who knows the backup concepts and has worked hands on in Windows and VMware.
- VMware Backup
- Application level backup includes SQL and exchange
- Hyper-V Backup
- Backups directly to cloud
- Virtual Appliance option for Backup storage (ERA)
- CDR to have the yearly DR test
- We have used most of the features and we are waiting for support to cloud instances.
Evaluating Carbonite Server Backup and Competitors
Yes - NetBackup: Since we wanted to get rid of library and Tape media
- Price
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
- Analyst Reports
The most important factor for our decision was it has hardware as well as cloud storage or we call it a hybrid. It has good space saving features where it stores only block level changes instead of file level changes.
I might look for the future features where we dont have to regret a specific feature. Even though it is costly product, we prefer to have features which support all variety of devices from handheld to Cloud.
Carbonite Server Backup Implementation
- Implemented in-house
Change management was a big part of the implementation and was well-handled - The product set up is not complicated we have received all the required things.
- There were none.
Carbonite Server Backup Support
Pros | Cons |
---|---|
Quick Resolution Good followup Kept well informed No escalation required Support understands my problem Quick Initial Response | None |
Yes - We had an issue with generating reports and later found that they do have problems with the reporting.
There are no such cases, but 80% of the time we got our problem solved. We had no issue with most of the cases.
Using Carbonite Server Backup
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Quick to learn Convenient Feel confident using Familiar | None |
- Granular restore of files
- Mail level restore or granular level restore of exchange
- VM level restore
- Reports have a lot of incorrect data.
- Large VMs are not supported; it has increased for years now. I think it is better.