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One of the Best in [the] Market for End-User Monitoring
Updated June 07, 2023

One of the Best in [the] Market for End-User Monitoring

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

We use this tool for end-user monitoring and browser monitoring. It helps us in understanding the various key metrics about our web application from [the] user's point of view and even helps us with troubleshooting the issues. It helps us in understanding the reliability and availability of our application and helps with [the] implementation of SRE.
  • End-user monitoring
  • Alerting
  • Helps with SRE implementation
  • Visibility of data
  • [Improve] time [necessary for] updating [the] account activity section
  • Few more features towards browser monitoring
  • Bit costly
  • Fewer outages
  • Better testing
  • Enhanced user experiences
It's very good talking [about] Catchpoint [with] customer support. We receive responses very [quickly] without any delay and [they] also try to provide [us] with resolutions as much [as] possible. But if you have some specific requirements that need changes within [the] product, it's going to [take] time. Even the request for some new APIs [can be] very time-consuming.
After purchasing the product, we can get it up and running within a week and start setting up the tests. [With the exception of] scripted synthetic monitoring, setting up everything else is quite easy [and] with [a] little bit [of] understanding, you can start utilizing [the] features of Catchpoint. I have [had] the chance to also explore New Relic, which provided full-stack monitoring, but when it [came] to synthetic monitoring, Catchpoint serves [that] much better.
I was already using Amazon Cloud watch for infrastructure monitoring and New Relic for APM and Browser, but when it [came] to synthetic monitoring, Catchpoint provides us with much better features. Also, regarding browser monitoring, Catchpoint provides us with [many] more metrics that help with better monitoring and alerting.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Catchpoint is really helpful when we have any new deployments and help us in testing the reliability and availability of web application from various locations. It also helps us in understanding the user traffic from the various locations, which helps us in managing our server scaling in different locations. It also helps us with [the] observability and implementation of SRE in tracking SLAs.