1. Home
  2. Digital Experience Monitoring (DEM) Tools
  3. Catchpoint Reviews
  4. User Review of Catchpoint
Catchpoint is a Highly Recommended Tool to Drive Businesses to Success
January 14, 2022

Catchpoint is a Highly Recommended Tool to Drive Businesses to Success

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

I [am a] part of the Digital Experience Monitoring team. We use Catchpoint on a daily basis to make sure of the availability of [the] customer's shopping path, our APIs and services, and the tools we use in the company. Catchpoint is our reliable tool to make sure that our service is up, fast, and [has] actionable alerts for the right people to take action.
  • Data visualization
  • Very fast support system
  • Convenient features and capabilities
  • I am not a fan of how I get the message "you [have] exceeded the allowed amount of data" whenever I trend the data for a bunch of tests for a short period, like a day for example.
  • Being the first to know when issues happen
  • Constant improvements driving to [a] 99% success rate
The support system is fast, efficient, and they keep close relationships with their customers.
I wasn't there when Catchpoint was first deployed, but it was easy for me to get onboarded to the system.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Catchpoint provides us with real data and insights for the customer's shopping path [on] Expedia sites, which [are] the core of our business improvements and the key [that] lets us know how our system is doing.