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Catch all the points
June 09, 2022

Catch all the points

Josh Tenzer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

We use Catchpoint as a core tool to collect webpage performance metrics, as well as to help troubleshoot and diagnose website problems and errors. We especially use Real User Monitoring as one of our core web vital numbers and for KPI purposes internally. This helps us to capture user intent, as well as advanced metrics like ads rendered, ads viewable, and other items key to business and revenue purposes.
  • Synthetic testing of websites
  • Customization of tests via header injection, DNS overrides, and other advanced features
  • provide waterfalls and other types of visualizations that are data-driven and information-heavy
  • assist the entire company in deciding what sort of changes have to be made on our sites
  • The rollout of the new UI has been painful and slow. Many features were either slow to roll out or did not roll out with feature parity.
  • the API had historically been lacking certain features, though this is getting better with the onboarding and building of the v2
  • we have been asking about a terraform provider for years now, it would be a great addition
  • sometimes support is not the greatest. our team and account reps are excellent, however first line support is sometimes not the most efficient
  • time saved in identifying trouble points
  • Identifying whether failures are within our apps, or third party objects
  • shows upper management speed improvements in easily digestible graphs and charts
I've had ups and downs with Catchpoint support, though in the more recent times, I feel it has been a better situation than in the past. In the past, we had often not gotten the help we needed until cc'ing our account reps. as we have moved on, we have been much happier with the responses from the support
the product was in use already when I was onboarded, so I don't really have any onboarding pros and/or cons regarding that, though the onboarding of new team members and their usage is/was almost instant
  • Keynote Systems (Discontinued)
the company used keynote but moved to Catchpoint.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

it is very good for seeing site performance metrics in and outside of our internal environments. We love using RUM and being able to see what the users themselves are doing. Sometimes the UI can be unintuitive, but the options and customizations available are excellent, and setting up favorites for different teams has made a big difference in single stop and view sort of spaces for different dev teams.