Understand, Optimize and Automate Processes together with Celonis
December 16, 2021

Understand, Optimize and Automate Processes together with Celonis

severini jens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

We use Celonis for our OTC process. This has grown historically and is therefore not entirely comprehensible/transparent in many process steps. With Celonis, we are looking for high manual effort to automate this in order to manage growth with a similar staff structure. Often manual activities are performed, which later lead to disruptions in the process, because data was missing or wrong. Currently we are able to transparently show manual changes / rework and question the meaningfulness. The current main goal is to get transparency in the departments and to question certain activities. Something that would take up an enormous amount of time through workshops etc.
  • Strong customer focus (e.g. Consulting)
  • Product functionality and performance
  • Continuous further development of the products
  • sometimes a bit difficult to get all information about products, meetings etc.
  • No impact on ROI so far, but this has not been our focus so far
  • Our ambition 2021: Global transparency and time savings (currently without monetization)
Celonis is the first product of its kind (process mining). Previously, reports were prepared via Excel, PowerBI, etc., which did not have nearly the informative value of Celonis, hence the focus on transparency with specific deep dives. Process optimizations were carried out in the old manner in workshops + Visio.
Currently not much, because we are still at the beginning, but the way of working concerning optimizations has changed. Employees can enter their process via Celonis and independently search for optimizations. These findings no longer have to be loaded and stored in Excel lists but are shared with the teams via a link. We can search globally for process optimization opportunities on a common platform.

Do you think Celonis delivers good value for the price?


Are you happy with Celonis's feature set?


Did Celonis live up to sales and marketing promises?


Did implementation of Celonis go as expected?


Would you buy Celonis again?


To explain it with a quote: "Our company is not used to so much professionalism from a supplier". You don't just buy the product and be left alone afterward. Celonis tries to position the product in the company (e.g. Roles & Responsibility, Operating Model, Health Checks), which has left a more than positive impression especially on us. Questions/issues can be addressed directly with Celonis employees (Success Manager), i.e. neither ticket creation nor e-mail ping pong takes place.

Using Celonis

25 - 
Mainly from customer service / order management for the OTC process
The others are from finance, logistics and management
2 - Purely the application support: Two people so far (Administrator), with only me doing the implementation.
  • Implementation of Action Flows
  • Increase automatic order creation
  • Increase automatic deliveries
  • Further processes
  • More complex action flows
  • Project tracking
i like the product and had some time to spare.:)