Overall Satisfaction with Centercode Connect
We use Centercode to manage our external beta programs and community. From recruiting to collecting feedback, Centercode makes organizing and executing beta tests easy and useful. I find that Centercode makes it easy to communicate with testers and keep them engaged. Its a cohesive platform for end-to-end management of testings.
- One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
- Easy way to communicate with testers and collect their feedback
- Customizability, I can customize the platform to address differences between products.
- Learning Curve - Centercode is very customizable, this means it takes some time to learn all of its ins and outs.
- It isn't the sexiest looking platform out of the box, but allows you create your CSS and make it look how you like.
- I am more organized with Centercode
- I can follow up with testers and guide them to what I need for their feedback to be easy.
- prefinery,betaeasy
The other solutions available aren't complete community management. They bold on or require you to implement things on your own. Centercode is the only out of the box solution which offers a comprehensive solution.
Centercode Connect Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Yes, addressed in the next day. Amazing.
Each time I interact with Tony. The service is personal, quick and helpful Tony goes out of his way to help me. Teaching me how to be a more empowered Centercode user.