Decent service with flexibility
April 30, 2021

Decent service with flexibility

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with CenturyLink Enterprise Voice SIP Services

We currently use CenturyLink Enterprise Voice SIP Services across our entire organization. Services are being delivered to our Corporate office then distributed amongst our different locations via a Hybrid VOIP phone system. This assists us in handling calls across our entire organization without the need for standard copper phone lines at each location or costly Hosted services.
  • Response time to service outages
  • Customer portal has several self service options
  • Sales staff is not very responsive
  • call quality
  • reliability
  • better control of outside communications
CenturyLink was the only provider we were able to secure services through at our location.

Do you think Lumen Next-Generation SIP Voice Services delivers good value for the price?

Not sure

Are you happy with Lumen Next-Generation SIP Voice Services's feature set?

Yes

Did Lumen Next-Generation SIP Voice Services live up to sales and marketing promises?

Yes

Did implementation of Lumen Next-Generation SIP Voice Services go as expected?

No

Would you buy Lumen Next-Generation SIP Voice Services again?

No

The service is well suited to a larger organization that requires multiple call paths or the flexibility to add or remove call paths regularly without the need for physical installation of copper lines. SIP Service is probably too costly for a smaller organization without the need for multiple lines.