Item: Lumen Next-Generation SIP Voice Services
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Old school telecom grade reliability, but with the flexibility of modern VoIP services.

Pros and Cons

Reliable.
Scaleable.
Good support.

Portal management could be better.
Reporting is somewhat archaic.

Most Important Features

Sales and support team
Failover and DR scenarios
Geographic footprint

Alternatives Considered

Verizon Unified Communications as a Service and AT&T ISP

Compared to ATT and Verizon, we have gotten much better uptime and pricing is better as well. There is much less red tape when placing orders or getting quotes. Real, actual support is also much closer to the customer, rather than being full of AI assistants and off-shore tier-1 call center agents.

Key Insights

Do you think Lumen Next-Generation SIP Voice Services delivers good value for the price?

Yes

Are you happy with Lumen Next-Generation SIP Voice Services's feature set?

Yes

Did Lumen Next-Generation SIP Voice Services live up to sales and marketing promises?

Yes

Did implementation of Lumen Next-Generation SIP Voice Services go as expected?

Yes

Would you buy Lumen Next-Generation SIP Voice Services again?

Yes

Other Software Used

Cisco Unified Communications Manager (Call Manager), Cisco Unified Contact Center, Cisco AnyConnect

Likelihood to Recommend

CL's SIP product is well suited to traditional enterprise customers who have med to large on-prem telephony deployments, and need to migrate from legacy TDM circuits, or are combining multiple deployments into one central solution.

Solid, tier-1 grade VoIP service for enterprise on-prem telephony.

Overall Satisfaction with CenturyLink Enterprise Voice SIP Services