Ceridian Dayforce Needs Improvements
August 13, 2019
Ceridian Dayforce Needs Improvements
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
We're using Ceridian Dayforce across the whole organization. I don't think it really addresses any problems, it's just an HRIS system that does what we need it to, but it is by far not anything that's groundbreaking or anything I consider truly incredible. I've used other HRIS systems in the past that were far easier to navigate, more intuitive and had better support systems attached to them.
- The implementation team was good.
- Most areas could use improvement; however one of the biggest issues (recently) is pro-rating deduction rates for employees who get termed in the middle of a pay period. For example, our pay periods run the 1st of the month through the 15th and then the 16th through the last day of the month, if an employee is termed on the 6th of the month, they should only be charged for their benefits through their last date of employment, not for the entirety of the pay period. At this point in time I've had open cases regarding this, talked to support staff and have been told the system does not have the sophistication to do this on its own so I have to manually calculate and override the rates on payroll - VERY annoying and such a hassle. When handling payroll for 600+ employees, the last thing I need is a manual process thrown into the mix.
- I've heard from our managers across the field concerns with a lot of issues (and I agree) regarding time approvals. The fact that there is no email alert that can be setup for when an employee completes their timesheet is very annoying and requires, yet again, a manual step on my end to create an email to send to all hourly employees and their managers prior to each payroll run to ensure their timesheets are completed with accuracy and on time. I've also had quite a few managers complain about how the timesheets look and the overall approval system. It's not as user-friendly as it seems from the surface.
- Support is not the best. I've had to wait for over a week on a response to a case that it flagged as high priority. The people I've talked to when I call in sound like they're looking up my described issue in a manual trying to find the possible problem and spit-balling what the solution may or may not be. I don't feel like anyone truly understands the ins and outs of the system in a sophisticated way so that they can truly speak to how things work and how to work on a solution.
- I don't have the full scope to comment on this.
It has not been easy. We tried rolling out our new employee handbook with a required employee acknowledgement however the only way we were able to do this was in some sort of backwards place where most employees don't typically go to so 3 months in and a majority of our employees haven't yet completed the signoff. Withholding forms are also not the easiest to update, most people complain that they have no availability to see what their current withholdings are so making changes is not an easy task. We're also the ones who are put whether an employee is eligible for benefits, as far as I know there is no way that the system is tracking and managing this for us.
Again, if that's part of the overall experience we should be having, I am unaware of it. Nothing updates "in real-time" - I'm typically waiting at least a couple of minutes for changes to be in effect and reflected properly. I also don't think many of our users know how to use the system to its full functionality in a way that utilizing these features would be beneficial to them.
I've used ADP Workforce Now in the past and as far as approving timesheets, assigning tasks to managers, etc., it was a much more sophisticated system. Their standard reporting lagged, but the custom reports were much easier to build out and understand the functionality of.