New client, still researching sources to assist our not-perfect implementation.
October 29, 2019
New client, still researching sources to assist our not-perfect implementation.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
We are 5 companies with 5 separate FEIN's. We do our own payroll, one is biweekly and the rest weekly. One company has both union and non-union workers and the others are only non-union. We purchased Dayforce as one client. We use this for both Payroll and Benefits.
- Payroll seems to be a smooth process.
- Employee access on mobile works well.
- Payroll tax resources.
- Knowledge of all customer service reps seems a little lacking. Most issues end up with Professional Services for an extra fee.
- Implementation should be more helpful. This didn't seem to be set up with the correct needs of our company. Could be lack of understanding on our side, but we do not feel Ceridian guided us properly.
- So far we have spent a lot of professional hours to fix the non-working or broken processes.