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Dayforce is a winner
February 13, 2023

Dayforce is a winner

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ceridian Dayforce

We use Dayforce for Time Management, Payroll, Benefits and reporting.
  • Time Management
  • Benefits
  • Payroll
  • Security around the ability to give access by limit by person vs role or location
  • We have saved time but automating our benefit carrier feeds to our carriers so that the information doesn't have to be added one at a time directly with the carrier.
It automates a lot of our compliance especially around payroll, tax withholding, overtime etc because we are able to configure the system to our needs. Somethings like 401k limits are automatically updated by Dayforce each year which helps us stay in compliance with state and federal laws.
It makes everything nice when its already in the same system and you don't have to set up integrations to other systems.

Do you think Dayforce delivers good value for the price?

Not sure

Are you happy with Dayforce's feature set?

Yes

Did Dayforce live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dayforce go as expected?

Yes

Would you buy Dayforce again?

Yes

It does a great job allowing us to automate processes where we send our employee benefits elections automatically to the carriers. We are able to easily create ad hoc reports and even create custom fields within those reports. We are able to easily import data if needed. They need to improve the way security is managed within the application so that you can give an individual access to a specific area without the person being a direct report of another person but still limit the data that is seen.

Dayforce Feature Ratings

9.0
Employee demographic data
9
Employment history
9
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.0
Pay calculation
9
Support for external payroll vendors
9
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
9
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Ceridian Dayforce Support

Currently there is a wait time for tickets that is a few days and sometimes that is to long if its an urgent matter, but for the most part once you have someone assigned to your ticket it is quickly resolved.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
None
I don't believe we did. We just use support and open tickets as needed.
Yes - It was resolved that they acknowledged it was a known bug by the time I reported it and they were working to fix it in the next update.
With a recent ticket, we had an issue where we imported deductions and we accidentally flip flopped two of the deduction reference codes causing Medical to look like Dental and Dental to look like Medical. Support helped us identify the issue without making me feel dumb, they also helped make it easy to fix because several pays had transpired we had to also adjust year to date values and I felt they went above because we had to create new deductions and the support person offered to create a script to delete the wrong deductions which they didn't have to do.