ChatBeacon: A Solid Choice
February 17, 2020
ChatBeacon: A Solid Choice
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChatBeacon (formerly SightMax)
All of our customer-facing support departments (finance/billing, customer service, and our custom products division) use ChatBeacon to chat with our website customers.
- Easy to install and configure.
- Easy for customers to use.
- ChatBeacon is just SightMax with a fresh coat of paint.
- The entire agent UI is remarkably worse than SightMax.
- Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
- Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.
We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
Do you think ChatBeacon delivers good value for the price?
Not sure
Are you happy with ChatBeacon's feature set?
No
Did ChatBeacon live up to sales and marketing promises?
No
Did implementation of ChatBeacon go as expected?
Yes
Would you buy ChatBeacon again?
No