ChatBot: I will do the Heavy lifting you can focus on quality.
May 09, 2022

ChatBot: I will do the Heavy lifting you can focus on quality.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChatBot

ChatBot is used in our organization as a support tool for the maintenance team when the customer asks some common questions that are relevant to the services that we are offering. It helps a lot by reducing the huge load on the team. It also helps to make the UI better and more interactive.
  • Answering most of the FAQs.
  • Sending users in the right direction rather then going from one support staff to other.
  • Reduces unnecessary load from the the team
  • Solution should also have a dashboard to view the customer analytics
  • some times user typed long sentences it should decipher most common word from it.
  • Options to use native UI
  • integration with other softwares like Slack.
  • prebuild chat templates
  • segments and filters
  • It reduced heavy load from team.
  • Customers are more satisfied
  • Handling time of a customer is reduced significantly.
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.

Do you think ChatBot delivers good value for the price?

Yes

Are you happy with ChatBot's feature set?

Yes

Did ChatBot live up to sales and marketing promises?

Yes

Did implementation of ChatBot go as expected?

Yes

Would you buy ChatBot again?

Yes

Most suited: Frequent duties can be automated. services can be improved by analyzing customer feedback. Load and Heavy tasks can be reduced. Less workforce is required. Less Suited: Specific product queries and their proper answers. When the user uses those words that are misspelled or have a long sentence it finds difficulty in giving them proper information.