For a great way to store answers for Sales Reps, Chatter can help your organization.
March 04, 2020
For a great way to store answers for Sales Reps, Chatter can help your organization.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chatter
We use Chatter for technical questions and capabilities of our software. It is a space where Sales Reps can post questions to understand functionality. This could be asking about ERP integrations, SSO capabilities, etc. The main departments that use Chatter are Sales Reps, Support individuals, and Solutions Consultants. It is a great way to have questions answered and a search so the same questions isn't brought up all the time.
- Easy to see answers to questions.
- Does a great job of allowing users to add links or PowerPoints to highlight answers.
- Able to break down barriers of having reps across the nation.
- It is not always easy to Search for former Topics.
- This is more how we use it but Groups should be easier to navigate.
- Notifications.
- Biggest ROI has been helping manage or technical solutions consultants time by consolidating questions.
- On the down side it can be frustrating to wait a few days for an answers.
- Provides clear direction of where to start for help.
Because Chatter is tied into our CRM I feel it is easier to use. Teams is better for instant answers and chats. Chatter is better for a data storage of ideas and answers. While they both have there advantages It is hard to say which is more valuable on their own.
Do you think Chatter (discontinued) delivers good value for the price?
Not sure
Are you happy with Chatter (discontinued)'s feature set?
Yes
Did Chatter (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Chatter (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy Chatter (discontinued) again?
Yes