Item: Cherwell Asset Management (discontinued)
Rating: 8
Author: Justin Brown

Use Cases and Deployment Scope

We used to have a limited ITSM tool, but when we moved to Cherwell, not only did we get a new ITSM tool; we got a new Enterprise Service Management tool. We're using Cherwell to integrate IT, HR and facilities into a centralized, stream less system. We're implementing automation and the sky-is-the-limit with Cherwell! We're integrating tons of systems and pushing the limits of Cherwell. So far, Cherwell has met every challenge; we have yet to find a limit to what Cherwell can do for our company.

Pros and Cons

Automation
Integrating with other systems
Full control over how ITSM platform is set up and used

Reporting module
Knowledge base searching

Return on Investment

Consolidated other systems into a single platform

Support Rating

Cherwell support has been excellent! Always available to take our emails and calls and get back to us quickly.

Key Insights

Do you think Cherwell Asset Management (discontinued) delivers good value for the price?

Yes

Are you happy with Cherwell Asset Management (discontinued)'s feature set?

Yes

Did Cherwell Asset Management (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cherwell Asset Management (discontinued) go as expected?

Yes

Would you buy Cherwell Asset Management (discontinued) again?

Yes

Likelihood to Recommend

Great if you have the time and resources to set up the system correctly from the start. Bad if you're trying to rush the implementation and have very few users dedicated to the project.

Cherwell does it all!

Overall Satisfaction with Cherwell Asset Management