Cherwell is the best value for your investment
October 07, 2019
Cherwell is the best value for your investment
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cherwell Service Management
Cherwell is the framework for the ITSM/ITIL initiative in the organization. It's being used a the system for Incident, Problem, Change management and it is expanding as the Configuration Item and Knowledge management.
- Incident Management.
- Change Management.
- Integrating with other systems.
- Web front end.
- Unified client.
- Support for web technologies.
- IT Service Center call take improved considerably, about 70%.
- Incident resolution time improved drastically.
- IT service transparency and user satisfaction increased.
Cherwell scope is broader than JIRA, It is not only focused on issue/bug resolution, it goes beyond that.
Do you think Cherwell Service Management delivers good value for the price?
Yes
Are you happy with Cherwell Service Management's feature set?
Yes
Did Cherwell Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cherwell Service Management go as expected?
Yes
Would you buy Cherwell Service Management again?
Yes