Overall Satisfaction with Cherwell Service Management
Cherwell Service Management tool is used by our entire corporation for two reasons:
1. Service Request/Incident management
2. Change request management
It allows users to log IT service requests/incidents and track their statuses.
1. Service Request/Incident management
2. Change request management
It allows users to log IT service requests/incidents and track their statuses.
- Allows users to submit structured and clear service request or incident report tickets.
- Easy to see all updates and track work done on the ticket.
- Slow overall performance.
- Not all search parameters available in dashboard creation option.
- With this tool, all teams have a clear escalation path and are able to resolve escalations more efficiently.
Do you think Cherwell Service Management delivers good value for the price?
Yes
Are you happy with Cherwell Service Management's feature set?
Yes
Did Cherwell Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cherwell Service Management go as expected?
I wasn't involved with the implementation phase
Would you buy Cherwell Service Management again?
Yes