Item: Cherwell Service Management
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We work closely with Cherwell Service Management, it is used company-wide. Cherwell Service Management is a huge asset to our company, we have used every aspect of CSM. We have customers that use CSM for their companies and I have yet to hear any negative feedback. Cherwell Service Management was acquired by Ivanti and will be an even bigger asset now.

Pros and Cons

Customer service
Pricing for resellers
System delivery

Support term acknowledgment
Accounting calculations for [record keeping]
Invoicing

Return on Investment

There have been no negative impacts

Key Insights

Do you think Cherwell Service Management delivers good value for the price?

Yes

Are you happy with Cherwell Service Management's feature set?

Yes

Did Cherwell Service Management live up to sales and marketing promises?

Yes

Did implementation of Cherwell Service Management go as expected?

Yes

Would you buy Cherwell Service Management again?

Yes

Other Software Used

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk), Ivanti Endpoint Security for Endpoint Manager, powered by Landesk, Ivanti Patch

Likelihood to Recommend

They are an exceptional company with exceptional products. Whether you are using Cherwell Service Management for your support or services, it is [...] flawless software. Using our consultants to deliver it, you cannot go wrong. Cherwell Service Management is well suited for any sized company. I have seen very small companies use it and massive, billion-dollar companies use it.

CSM is great!

Overall Satisfaction with Cherwell Service Management