Easy Ticket Management with Cherwell Service Management
April 11, 2022
Easy Ticket Management with Cherwell Service Management
Overall Satisfaction with Cherwell Service Management
Basically we used it as Ticket Management System and also we can interact directly to the end users. Tracking of issues. Getting the detailed SLA of the issues. Monitoring the ticket status. The tool has been mainly used to manage the IT infrastructure of the Cleint. We used it as a Ticket Management System.
- Ticket Management
- SLA Tracking
- Interaction with users.
- UI Interface
- More detailed timelines can be defined
- Further integration of Apps for interaction with users
- Faster Resolution
- Easy Tracking
- Direct Interaction
- Easy monitoring
- Easy to interact
- Better suited for faster resolution
- Fast interface to track the progress
- SLA Tracking
- Easy work management among the Team members and work distribution
- Best suited for team based culture
- Team management can be easily handled
- Dashboard features looks attractive
- Better suited for faster resolution
- Fast interface to track the progress
- SLA Tracking
- Easy work management among the Team members and work distribution
- Best suited for team based culture
- Team management can be easily handled
- Dashboard features looks attractive
Do you think Cherwell Service Management delivers good value for the price?
Yes
Are you happy with Cherwell Service Management's feature set?
Yes
Did Cherwell Service Management live up to sales and marketing promises?
Yes
Did implementation of Cherwell Service Management go as expected?
Yes
Would you buy Cherwell Service Management again?
Yes