Easy Ticket Management with Cherwell Service Management
April 11, 2022

Easy Ticket Management with Cherwell Service Management

Devansh Awasthi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cherwell Service Management

Basically we used it as Ticket Management System and also we can interact directly to the end users. Tracking of issues. Getting the detailed SLA of the issues. Monitoring the ticket status. The tool has been mainly used to manage the IT infrastructure of the Cleint. We used it as a Ticket Management System.
  • Ticket Management
  • SLA Tracking
  • Interaction with users.
  • UI Interface
  • More detailed timelines can be defined
  • Further integration of Apps for interaction with users
  • Faster Resolution
  • Easy Tracking
  • Direct Interaction
  • Easy monitoring
- Easy to interact
- Better suited for faster resolution
- Fast interface to track the progress
- SLA Tracking
- Easy work management among the Team members and work distribution
- Best suited for team based culture
- Team management can be easily handled
- Dashboard features looks attractive


Do you think Cherwell Service Management delivers good value for the price?

Yes

Are you happy with Cherwell Service Management's feature set?

Yes

Did Cherwell Service Management live up to sales and marketing promises?

Yes

Did implementation of Cherwell Service Management go as expected?

Yes

Would you buy Cherwell Service Management again?

Yes

- Ticket Management System
- Tracking the SLA of the users
- Working closely with the clients
- Helpful in getting the issue insights
- Best suited for Service-based industries
- Monitoring of open tickets and notifications/ alerts of the SLA
- Easy tracking for each of the workforce to share the work.

Cherwell Service Management Feature Ratings

Organize and prioritize service tickets
10
Expert directory
8
Service restoration
8
Self-service tools
8
Subscription-based notifications
9
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Configuration mangement
10
Asset management dashboard
9
Policy and contract enforcement
7
Change requests repository
10
Change calendar
10
Service-level management
10